Pragmatix Secure Server Hosting is offered on an IBM platform tailored to your business’ specific needs. Particularly suited to web applications that require higher levels of security, advanced multi-platform configurations and maintenance, all applications run on dedicated servers maintained and monitored by Pragmatix. You can use your own servers or, Pragmatix will provide servers for you.

Servers are located at an IBM e-business hosting facility in Jersey City, New Jersey and are continuously monitored and serviced 24 hours a day, 7 days a week in a highly secured environment.

Continual 24/7 monitoring of your website ensures your site is always up and running. If the server fails to respond within the specified threshold time limit, a notification email is sent to the Pragmatix system administrator (and optionally to your designated contact).

Servers are protected from unauthorized external access by a dual, redundant cluster of Nokia Security Appliances running industry-leading Check Point Technologies firewall software. In addition, intrusion detection software is run behind the firewall to provide immediate alerts for any unusual or suspected hacking activities.

Uninterrupted Power Supply (UPS) service is provided for each server. This automatically provides power to the server(s) in the event of a power failure. Onsite diesel generators used for extended power outages further back up the UPS. All power to the servers is conditioned to prevent power spikes, etc.

Pragmatix is an authorized reseller of IBM/ISS services. IBM Internet Security Systems (ISS) has helped set the standard for accountability, reliability and protection in Managed Security Services since 1995.

Services are designed to help you improve your information security, by outsourcing security operations or supplementing your existing security teams. ISS' protection on-demand platform helps deliver Managed Security Services and the expertise, knowledge and infrastructure you need to secure your information assets from Internet attacks 24/7/365, often at a fraction of the cost of in-house security resources.

Access to the network facility and computer rooms is tightly controlled through electronic badge keys, reception area, alarmed doors and closed-circuit monitors. Access by non-authorized personnel and vendors is by escort only. All consoles are password controlled. Servers are physically locked in a cabinet accessible only by authorized Pragmatix staff and IBM support personnel. The IBM Data center is equipped with a Halon fire suppression system, dew point temperature monitoring and advanced smoke detection systems. Servers are protected from power surges and outages through robust power conditioning, UPS battery backup and backup diesel generators for extended power outages.

The facility’s overall bandwidth is greater than OC48 with connectivity from vendors such as AT&T, Qwest, MCI and others. We currently have partnerships with both IBM and AT&T for additional connectivity. Bandwidth is guaranteed to 10 Mbps and higher. Bandwidth provided is based on customer needs with a minimum guaranteed Committed Information Rate (CIR). If more bandwidth is required during peak times, bursting is allowed without having to request additional bandwidth. The connection is measured based on the lower 90th percentile. If the transfer rate is bursting above the CIR on a regular basis, the customer will be billed accordingly and given the opportunity to request a higher CIR.

Pragmatix experts are available to provide technical support, investigate and resolve problems, routinely perform operating system and anti-virus upgrades, and additional services as required. Contact us to discuss your needs.

Daily backup is provided.