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Company: New Jersey Compensation Rating and Inspection Bureau, Online Customer Service Dept.
Industry: Insurance
Pragmatix Improves Data Collection, Processing and Distribution
The New Jersey Compensation Rating and Inspection Bureau (NJCRIB) is under the supervision of the
Commissioner of Insurance. NJCRIB is charged by state statute to establish and maintain rules, regulations
and premium rates for workers compensation and employers liability insurance, encourage employers to
reduce the number and severity of accidents by adjusting premiums through the use of credits and debits
under a uniform system of experience rating, administer all Workers Compensation Classification Premium
Rates and Rating Programs among other responsibilities.
Business Issue
- Build a reliable system to collect, organize and distribute time sensitive information from mulitple sources
- Ensure and deliver the accurate flow of information
- Develop a web interface that communicates with multiple legacy systems
- Lower costs and accelerate the process
Business Results
- Reduced data collection process from 30 days to 8 hours
- Reduced data distribution process from 45 days to seconds
- Improved accuracy and timeliness of resulting reports
- Lowered Bureau postage costs
- Reduced labor costs by 75%
- Eliminated approximately 20,000 customer service phine inquiries annually
Collecting, organizing, and distributing time-sensitive data between hundreds of insurance
carriers and thousands of brokers and agents was an expensive, time consuming and labor-intensive
process for both the insurance carriers as well as NJCRIB, the state bureau responsible for the
timeliness and accuracy of collecting, processing and distributing the data. Because the organization
plays such a critical role in the production process, NJCRIB turned to Pragmatix to build a data
interface that delivers exceptional power and performance to foster productivity across multiple
stakeholders. To speed up the process and refine the work flow, Pragmatix created an application
that allows authorized users to transmit data files to a secure, central repository where they are
pre-processed before transmission into the NJCRIB's legacy systems. Additionally, authorized users
can generate online requests to view or download the processed data without submitting a written request.
Insurance carriers submit data via FTP, email or a secure web upload to the web application for validation
and processing. After processing by their legacy systems, NJCRIB transmits data back to the web application via
FTP for further processing and report generation. After the data is collected and processed, users can search
and view a number of different report types. Pragmatix's solution not only saved the bureau, time and money
but significantly enhanced the entire production process.
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