Case Studies

Pragmatix Helps Manage and Update Client Information

AXA Art Insurance Corp. is the world's leading fine art and collectibles insurer. AXA serves a wide range of clients from first-time purchasers to the world's most respected collectors as well as individual artists, museums, galleries, corporations and public exhibitions. Technology plays an important role in all aspects of AXA's business processes but frequently changing art collections are placing new demands on its sprawling IT infrastructure.

Business Issue

• Offer brokers an easy, hassle-free way to update and monitor client records
• Create a powerful and flexible platform to support customers that is scalable and can be managed effortlessly
• Deploy a flexible web-based database solution that requires minimal maintenance
• Enable a cost-effective platform that delivers the reliability and reporting processes critical for client applications

Business Results

• Reduced administration costs to update and maintain policy and client data
• Comprehensive research tools to evaluate and monitor appraisal values
• Advanced reporting capabilities to manage risk exposures
• Automatic updating of insurance schedules
• Improved client satisfaction and retention rates

Successfully managing the client experience is at the core of AXA's business operations. When policyholders bought and sold expensive artwork or, moved it from one location to another, it was time consuming for AXA brokers to update insurance records. And, was nearly impossible for AXA to monitor appraised valuations or, measure its exposure by geography. AXA wanted to improve performance, throughput and cost efficiency associated with client policy information. To strengthen the entire process from end-to-end while improving reporting and control capabilities, Pragmatix created an easy-to use, web-based application for data entry. After data is recorded, each record is electronically forwarded to a manager for review to ensure data is not "posted" to the policyholders schedule until it has been checked for accuracy. Approvals are accomplished with a simple "click". Built-in master tables make data entry quick and easy, and a series of query tools make research and control more effective. In addition, the system produces a number of reports to help monitor risk exposure by asset class, artist, and geography.

"We could find no commercial program to meet our needs. From the start, Pragmatix worked to analyze our needs, making excellent suggestions, and creating an effective system that enables us to manage information about items we insure. Pragmatix was terrific to work with; their support system worked for us."

Vivian Ebersman, Assistant Vice President,
Fine Art Department, AXA Art Insurance Corporation